NamCloud is your one-stop solutions provider for e-learning and LMS development. We develop and design customised intuitive and interactive e-learning solutions that help boost your staff in order to reach your business objectives.
We collaborate with worldwide industry experts to create courses that are extremely functional, practical, mobile friendly, interactive, and sometimes also localized.
The process of creating tailored and unique eLearning courses for diverse reasons is known as Custom eLearning. The development of a course is just one part of custom eLearning development; other components include Research (usually with Subject Matter Experts), Design, Develop, test, and deploy.
Modernise both paper-based and electronic versions of out-of-date training materials. Nowadays, where companies look more into to analysing ROI, course performance and scaling there aren't many possibilities for paper-based training. This is where the conversion of an eLearning course comes in..
Save time and money, initialise digitalisation into your company human capital development with eLearning immediately. To date we developed over 30+ courses that you can immediately integrate into your company's online training. This includes bot for Soft Skills and Industrial Training courses.
Administer, track, record, and report on all eLearning or training. LMS satisfy a variety of needs, including managing online and offline content, staff performance as well as capabilities like disaster recovery, clustering, high availability, high stability, and customisation to organizational needs..
Organisational work processes vary widely in both content and organization.
Customised or tailored courses are those that we create based on the requirements of the client. This is carried out in accordance with the client's particular daily activities, operations, or procedures.
Whether your elearning strategy is still in the planning phases or is ready to go live, NamCloud's Custom Development Services offers comprehensive elearning content design, development, and deployment services. To design, develop, and deploy learning solutions that tackle important business issues, we closely collaborate with you.
We develop all kind of interactive digital training from a specific software training (e.g. Pastel , ERP Systems etc...) to soft skills training (e.g. Customer Service, Sales Skills etc..) to Industry based training software (e.g. Work Place Safety, Scaffolding etc...)
Benefits of tailored courses:
You can't cover it all. We believe that eLearning should concentrate on the areas that will have the most impact on performance. We refer to this as a "80/20 strategy," meaning that if 20 percent of the difficulties were resolved, 80 percent of the benefits would result.
We hold the opinion that the majority of individuals have objectivess. They truly don't want to "learn," they just want issues solved and queries answered. The e-learning must be set up to be clearly supportive of the important activities that the learners perform, and it must be focused on solving goals that we are aware your learners confront.
Both a superb visual and media experience and a learning experience should be included in custom elearning. Our team of graphic and flash designers ensures that eLearning is brand-led, engaging for both the intellect and the sight, and uses audio and video to add emotion and impact.
Custom implies that it was created specifically for you. Naturally, this entails making it appear fantastic to suit your brand. But it also requires going above and above to give it a tone and personality. We think e-learning ought to be straightforward, demanding, and above all helpful—speaking to learners like a reliable friend who is guiding them through the process. Additionally, having the appropriate sense of humor helps.
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We start with defining your training objectives and then perform a needs analysis of your learning requirements. This may also involve sending out surveys
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Storyboards and wireframes will be included which will prototype the design and user interface / course navigation. In the same time our development team makes your eLearning come to life, upon completion we provide you with a course prototype.
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You will get formal reviews which will allow you to modify, tweak and tell us how we can improve your project. This will be an ongoing process
Do you already have lessons or content that you have created for classroom learning and wondering how you can repurpose it for online learning?
If yes, you not alone!
Every company has outdated, worn out manuals that may have been in use for many years. This has the potential to completely wear out and the expense of having to print it again each time you need to use it. Not ignoring the fact that whole manuals must be rewritten or printed afresh anytime there has to be a content update.
We take your outdated training manuals and other training materials, such as PowerPoint presentations, Word documents, PDF files, videos, etc. Some of the files might be five or ten years old. If only available as a physical manual, we retype it too... This is entirely anticipated and typical.
Storyboards and wireframes will be included which will prototype the design and user interface / course navigation.
Our development team makes your eLearning come to life. Upon completion we provide you with a course prototype
You will get formal reviews which will allow you to modify, tweak and tell us how we can improve your project.
Would you like to have a course library that you can offer to your organization? Once you have a Learning Management system in place, or if we develop for you a Learning Management system optionally you can include some or all of over off-the-shelve courses.
Developed by our instructional designers, these off-the-shelf course are already done with conventional course objectives, layout and assessments. What's next is for you to just slot it into your training management system or to modify them with your company procedures / policies
NOTE: These course can be sold as an Add-On to your already existing LMS (SCORM) or we can include these course into a LMS that we develop for you.
Options of localised content (Language) available for all off-the-shelve courses.
Our Off-the-Shelve-Courses are divided into different categories
* Leadership Courses
* Customer Service Courses
* Compliance Courses
* Health and Safety Courses
* Hospitality Course
Our Leadership and Management courses to create more versatile and effective leaders
Improving your employees' communication, problem-solving, listening, organizational, and team-building skills
Reduce risk of non-compliance. Promote inclusivity, balance priorities and ethics, boost reputation and the bottom line.
Improving your employee's knowledge and ability to create a customer focused experience including the caring of your infrastructure
Develop a positive health & safety culture, where safe & healthy working becomes second nature to everyone.
COURSE OUTLINE:
* Defining leadership
* Difference between a leader and a boss
* Why leadership is important
* What is expected from a leader
* Why being a boss is not enough
* Leadership styles
* How to be a better leader
* Traits and actions of a good leader
English / Afrikaans - 2.5 HOURS
COURSE OUTLINE:
* The importance of improving your meeting facilitation skills
* Tips on planning and facilitating meetings
* Common types of meetings
* Handling challenging situations in meetings
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* The importance of good team management and required skills
* Essential qualities of good leadership
* Common personality types and working styles
* Different management styles
* Team manager tasks and how to perform them successfully
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* Categories and common causes of work-related conflicts
* Constructive and destructive conflicts
* Preventing conflict – warning signs, understanding the other party
* Strategies for handling conflicts
* A manager’s role in conflict situations
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* Ways how to prepare a presentation
* Best practices for presentation design
* Strategies for delivering good presentations
* Dealing with stress and fear of public speaking
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* Psychological concepts that affect the customers’ choices
* Buyer personas
* Solution selling and adding value to the sales process
* Essential skills (prospecting, communication, handling objections)
* Closing strategies and post-sale communication
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* Characteristics and impact of good customer service
* Communication skills – active listening, asking appropriate questions
* Adjusting your service to meet customer needs
* Handling customer complaints
* Essential skills (product knowledge, attentiveness, persistence)
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* The importance of good negotiation in various environments
* Stages of negotiation
* Preparing for negotiations – objectives, knowing the other party
* Negotiation types, styles and tactics
* Closing strategies
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* The importance of good negotiation in various environments
* Verbal and non-verbal communication
* Active listening
* Asking purposeful questions
* Assertiveness techniques
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* Causes for complaints in the workplace and from customers
* Valuable outcomes of dealing with complaints
* Basic steps of handling complaints in the workplace
* Handling common scenarios of customer complaints – dealing with
heightened emotions, faulty products, refund requests, and more
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* Definition of harassment
* Common misconceptions and excuses
* Consequences of harassment
* Recognizing and handling harassment
* Types of workplace harassment – racial, sexual, gender, age, etc.
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* Definition of business ethics
* The importance of ethical behavior in business
* Value systems that can create ethical dilemmas
* Ethical issues (confidentiality, whistleblowing, bribery)
* Employee rights – justice, privacy and safety
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* The importance of data protection in the workplace
* Essential security measures
* Common security risks
* How data breaches happen
* Practical tips on protecting data
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* Definition of unconscious bias
* Ways a person can be biased
* Causes of unconscious bias
* Recognizing and dealing with unconscious bias
* Types of unconscious bias – similarity, beauty, gender, etc.
* Effects of unconscious bias on impacted people
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* Definition of money laundering
* Issues caused by money laundering
* Common and modern ways of money laundering
* Fighting money laundering
* Terrorism financing and it’s implications
* Typical ways of terrorism financing
* Combating terrorism financing
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* Defining diversity
* Common differences
* Benefits of embracing diversity and inclusion
* The focus of inclusion
* Describing inclusion
* Describing an inclusive workplace
* Reasons for a lack of inclusion in the workplace
* Combating discrimination in the workplace
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* The importance of following safety guidelines for manual handling
* Factors that make a manual task hazardous
* Practical advice on performing manual tasks safely
* Responsibilities of employers in regard to manual handling
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* The importance of fire safety training
* Fire hazards and prevention
* Fire emergency procedures
* Fire safety for employers
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* Practical advice on how to successfully plan time while working
remotely
* Ways to improve communication with colleagues and management
while working remotely
* Sense of isolation and advice on how to deal with it while working
remotely.
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* Categories and common causes of work-related conflicts,
* Constructive and destructive conflicts,
* Preventing conflict – warning signs, understanding the other party,
* Strategies for handling conflicts,
* A manager’s role in conflict situations.
English / Afrikaans - 1 HOURS
COURSE OUTLINE:
* Food hazards and how to recognize them in the workplace
* Hazard types and how to prevent them
* High hazard risks and how to avoid them
* Common foodborne illnesses
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* Safe food storage procedures
* Best practices of food preparation
* Risk of food spoilage and how to avoid that
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* Personal hygiene regulations in food industry
* Personal appearance guidelines when working with food
* Handwashing technique (PDF included)
English / Afrikaans - 2 HOURS
COURSE OUTLINE:
* General guidelines for a safe work environment
* Tips for premises and keeping them clean
* Tips for handling and cleaning equipment safely
English / Afrikaans - 1.5 HOURS
COURSE OUTLINE:
* General guidelines for food safety and hygiene standards
* HACCP and its principles
* Tips for HACCP implementation
English / Afrikaans - 2 HOURS
The latest Learner Management Systems are generally web based and allow the instructor or training departments to manage their courses and place them into the system for a staff/learner to access, apply for and work through. The Learner Management System allows for the remote management of courses where learners can be in various parts of the world and all have access to the same system, which caters for companies with national and even international branches.
With the use of a Learner Management System, one is able to manage course access for staff/learners, manage course properties as well as track learner usage and generate reports. Learners log into the system, work through the course material. Some systems allow for the manager or virtual teacher to be available in real time to assist the staff member/learner as well as comment on their work.
Features of Learner Management Systems include: course calendars, staff communications, assessing learners’ progress, assessing learners as well as restricting the learners’ time to complete the selected course. The information gathered by the system can be stored on various servers offline or online and accessed in different locations.
Other Management Systems can also be incorporated with Learner Management Systems, as is the trend today such as performance management, customer education, content management and succession management.
Using a Learner Management System has many benefits. It provides you with immediate access to training and the system reduces delivery costs per course. LMS allows training to more staff/learners and in the case of an employer using a Learner Management System; it gives employees more time to do their job by eliminating travel and all the other logistics. The system also allows for self-paced training and by using a Learner Management System companies can now deliver new product training on time.
Benefits of having a Learning Management System
Listening to our clients, and where need be advising clients on migrating their classroom curricula to online/offline blended learning.
Providing software/network engineering services that enable seamless, integrated learning solutions to be deployed by our clients
Providing software/network engineering services that enable seamless, integrated learning solutions to be deployed by our clients
Providing software/network engineering services that enable seamless, integrated learning solutions to be deployed by our clients
Manage Users / Groups
Manage Courses
Assign Courses to Staff
View Reports
Issuing Certificates
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